Frequently Asked Questions

1: you need to agree before you buy it. Because it's handmade, it will probably leave traces of hand work.

2: Manual measurement, there will be a little error, if you mind, please do not order.

3：Due to light and pixel issues, the photo will definitely have a little chromatic aberration. This is quite normal. Please don't buy if you mind.

(One size fits all) Fits all head shapes, with an adjustable Velcro strap on the back of the head that you can adjust to fit your head circumference. I sell a lot and every customer can wear it. Don't worry

Don't worry, wearing a mask is similar to wearing sunglasses, you can still see the outside world clearly.

The mask will adopt a humanized design with a breathing port, allowing you to breathe smoothly and without worries, and you can still hear the outside world clearly.

It doesn't fog up if you use it in not very cold weather, or if you use it for a long time.

If you are wearing small-framed myopic glasses, it does not affect the wearing of this mask.

We support personalized customization, please tell me the color you want to change.

To make sure all details are correct, besides the payment receipt, our Order Confirmation will be sent to your email as soon as we start processing your order. They provide a post-checkout confirmation of the item(s) you're purchasing (and colors if applicable), shipping details, and any additional product information that may be useful to you. Once you receive it, please reply and confirm the points listed.

Please wait for us to process your order and send your Order Confirmation so you can confirm the order details. Once you confirm, we will complete placing your order.

It can take up to 24 hours for us to process orders after they're placed. Please check your spam folder and/or make sure our emails are being received.

Please make sure you're receiving our emails and confirm your order as soon as you receive our Order Confirmation. The scheduled shipping date only starts counting after your order is confirmed. Failing or refusing to do so will result in order cancellation and payment refund (3.4% payment processing fee will apply).

Tracking IDs are automatically generated by the shipping carriers (e.g. FedEx/UPS/DHL) only when orders ship. Unfortunately, we're not capable of providing tracking numbers before orders are shipped, simply because we don't have them yet. We will confirm the shipping and provide your tracking ID once your order is shipped. Please note that items that aren't in stock take 7 working days (or more) to ship. Therefore, it may take at 7 working days (or more) for you to receive your tracking ID.

Shipping options, times, and fees are automatically calculated and shown during checkout. The checkout detects the country you're accessing from and automatically calculates shipping fees based on that. If the payment form isn't showing your country as an option, that could be happening due to one (or some) of the following reasons: Your Internet Connection or ISP is being routed through a different country You're using a VPN service that changes your IP location or country of origin You've visited our store before using a VPN or different ISP connection, and the settings were kept The browser is in "Incognito Mode" or similar feature that blocks JavaScript or configurations required for our store to work correctly Using a different browser, computer or internet connection may solve the issue.

Unfortunately we don't accept product returns nor allow refunds after orders are shipped. Please read more in our Terms & Conditions. You're welcome to contact us if you have any questions before you decide to purchase any product.

Unless stated otherwise in the product description (e.g. in-stock, made-to-order, handcrafted), orders normally ship in 7 working days. If an item is in stock (and your order doesn't include anything else) it will ship in 2 working days. If you're in a rush or not sure how long a specific item takes to ship, we welcome you to contact us before placing your order. After orders are placed, we won't be able to rush, prioritize or negotiate our Shipping Policies and Terms & Conditions agreed during checkout.

All orders are a priority to us, and we always ship them as fast as we can. For example, if the product you're purchasing states it ships in 14 days, we're not capable of prioritizing to ship it faster simply because it's either custom made or we don't have it in stock to ship right away.

Standard Shipping (available for some countries) cannot be used to ship electronic items with fixed Lithium Ion batteries. If your cart has items with non-removable batteries (or if Standard Shipping is not available for your country), this method won't show during checkout. While International Priority and Express Shipping, in most cases, take between 3 to 7 working days to get your order delivered, Standard Shipping normally takes a bit longer depending on the destination.

yes

Tracking IDs are automatically generated by the shipping carriers (e.g. FedEx/UPS/DHL) only when orders are shipped. Unfortunately, we're not capable of giving tracking IDs before orders are shipped, simply because we don't have them yet. We will send you a shipping notification with your tracking ID once your order is shipped.

Most items ship in 7 working days. If an item is in stock (and your order doesn't include something else) it will ship in 2 working days after order confirmation. Please refer to the page of the product you're purchasing to know how many days will take to ship your order. If your order combines items that ship in 7 working days and others that ship faster (e.g. in stock), your order will ship in 7 working days. We also carry special items that are made-to-order, custom made, or need to be ordered from suppliers or manufacturers, which take longer to ship. If the shipping time of the item you're purchasing exceeds 7 working days, this information will be shown during checkout. Please notice that if a specific item or order is scheduled to ship in 7 working days for example, we won't be able to rush or speed up the shipping date since we need to put all items together before we can pack and ship your order. After your order ships, additional carrier delivery time depends on the country and other factors that are not controlled by us. To know how long it will take for your order to be delivered, please refer to the time estimation shown when you checkout (Shipping Method).

Standard Shipping may not be available to ship orders to your country or your shopping cart has items with Lithium-Ion batteries that cannot be shipped using regular postal services.

The shipping methods currently available to your country are automatically shown during checkout. The lowest fees offered by the shipping carriers are automatically calculated based on item(s) size and quantity. If Standard Shipping isn't shown during checkout, that's because there aren't carriers currently offering this method to your region.

We ship anywhere in the world, including the USA, Canada, Mexico, Europe, Central and Latin America, UAE and Middle East, Australia, New Zealand, Japan, South Korea, Malaysia, Philippines, Singapore, Indonesia, India, Thailand, and South Africa. If your country or region is not listed, please contact us.

Unfortunately, we do not ship to post offices, mailboxes or "parcel forwarding" companies. Orders are only shipped to customers actual addresses, and the customer's direct signature will be required upon delivery. Additionally, if your billing address is a P.O. Box or Post Office, there's a chance your payment won't be accepted independently of your shipping address being a P.O. Box or not.

Shipping options, times, and fees are automatically calculated and shown during checkout. The checkout automatically detects the country you're accessing from and automatically calculates shipping fees based on that. If Stripe's payment page isn't showing your country as an option, that could be happening due to one (or some) of the following reasons: Your ISP or Internet Connection is being routed through a different country You're using a VPN service that changes your IP location or country of origin You've visited our store before using a VPN or different ISP connection, and the settings were kept The browser is in "Incognito Mode" or similar feature that blocks JavaScript or configurations required for our store to work correctly Using a different browser, computer or internet connection may solve the issue.

My packaging is to Bubble wrap the mask + box + bag.